Terms & Conditions

Driving Lesson Terms and Conditions

1. The Contract

• The agreement for driving tuition is solely between you and your instructor, who operates as a self-employed franchisee of U Steer Driving School.

• U Steer Driving School is not responsible for any money paid directly to your instructor. Any such payment establishes a contract directly between you and your instructor.

2. Payments and Cancellations

• Payment: All lesson payments must be made at least 48 hours before the scheduled start time. Your first lesson requires a non-refundable upfront payment to secure the booking.

• Cancellations by You: If you cancel a lesson within 48 hours of its start time, your instructor reserves the right to charge you the full lesson fee.

• Cancellations by Your Instructor: Your instructor may cancel a lesson at any time without charge.

• Refunds: You are entitled to a refund for any prepaid lessons, provided the request is made outside the 48-hour cancellation period. Refund requests must be made within 6 months of your last lesson; requests received after this period will not be processed.

Student and Instructor Responsibilities

• Provisional Licence: You must present your valid UK provisional driving licence to your instructor on every lesson. Failure to do so gives the instructor the right to cancel the lesson and charge you the full fee.

• Medical Conditions: You must immediately inform your instructor of any medical condition or other matter that may affect your ability or legal entitlement to drive.

• Damage to Vehicle: You are liable for any damage you cause to the tuition vehicle, up to the insurance excess of £500. This applies during both lessons and your practical test.

• Practical Test Readiness: Your instructor has the right to refuse the use of their vehicle for your practical driving test if they believe you are not at the required standard. Your progress will be assessed through mock tests, and you agree to pass a mock test before your test date or bringing forward a booked test.

• Termination of Lessons: Your instructor reserves the right to terminate your lessons indefinitely at any time, at their discretion.

Data Protection & Privacy

What personal data do we collect? We collect personal information for your progress records, including your full name, address, email, mobile number, date of birth, and driver number.

Why do we collect and keep this data? We collect this data for legal and business purposes, including:

• HMRC tax audits.

• Insurance claims.

• Police investigations.

• To reclaim outstanding payments.

• By law, we are required to keep these records for 6 years. After this period, all files will be securely deleted or shredded.

How do we store your data? Your data is stored securely in one of two ways, depending on your instructor's preference:

• Paper records: Stored in a locked folder in the instructor's vehicle or home.

• Digital records: Stored in a password-protected format on cloud storage.

Use of Photo, Video, and Audio Recordings

• In-Vehicle Cameras: Vehicles may be fitted with a camera recording the front and/or rear exterior. Footage is only recorded in the event of an incident or crash for insurance and legal purposes. This footage is stored for up to 2 weeks and then automatically deleted.

• Audio Recording: Your instructor may record audio during lessons for the protection of both the instructor and student. Audio recordings may be used as evidence in the event of a complaint or for training purposes. These files are stored for up to 2 weeks and then automatically deleted.

• Promotional Content: If you pass your test, your instructor may ask to take a photo of you with your pass certificate. You have the right to agree or disagree.

  • If you agree, you give us permission to use the photo for business promotion on social media. Your pass certificate will be edited to hide personal details.

  • For any video or audio content to be used for social media, your instructor will obtain your explicit verbal consent, followed by a written confirmation via text. You have 48 hours from that confirmation to request the removal of this content from social media platforms.

• U Steer’s Rights: Any promotional photos, videos, or audio clips shared with your consent become the property of U Steer Driving School, with no time constraints on their use.

Your Rights You have the right to request a copy of any personal data, video, or audio files we hold about you. You also have the right to request that your information, videos, or audio files are not used on our social media platforms.

Who do we share your data with? We will only share your personal data in the event of a legal or business requirement, such as an HMRC audit, insurance claim, or police investigation. We will never sell or share your information with any other third party. Promotional media (photos, videos, audio) will only be used on our social media platforms with your consent.