Any payment for lessons will be payable 48 hours before the lesson starts.
Your first lesson needs to be secured with non refundable payment. This payment is payable after the initial agreement to pursue driving lessons.
You are entitled to any refunds upon request, provided there is no violation in the cancellation timeframe of 48 hours. This request must be requested within 6 months of your last lesson, any requests after 6 months will be denied.
Your instructor has the right to withdraw the use of their car for your practical driving test at any time, if they deem you are not at the standard required to sit that test.
Your standard of driving will be test with mock tests by your instructor. You agree to pass a mock test before or bring forward a driving test.
You are liable for any damage that you cause to the tution vehicle, this includes driving lessons and driving tests. The amount you are liable for will be an excess up to £500.
You must present your valid UK provisional driving licence to your instructor on your initial lesson. Should you fail to do so, your instructor reserves the right to refuse to provide you with tuition or cancel any lessons you have booked with them, and you may be charged the full value of that lesson.
What personal data do we collect and why do we collect it?
The data we collect is available on the customer’s progress sheet. This includes your full names, address, email, mobile number, date of birth, driver number.
WHY? This is collected for the event of HMRC tax audits, insurance claims, police investigations or should the instructor be required to reclaim outstanding payments.
WHERE is the data kept? These progress records will be kept in 2 forms depending on the instructor's preference. A) In paper form it will be stored in a folder, which will be locked either in the instructor’s vehicle or home. B) In digital form, it will be stored in a password protected form on cloud storage.
HOW LONG is the data kept? By law and according to HMRC we have to keep records for 6 years. Thereafter the files will be deleted and paper forms will be shredded.
WHY? The instructor will only record incidents and crashes, for the purpose of evidence for insurance companies, police or if agreed with the customer.
HOW LONG is the data kept? The video files will be kept for a period of 2 years and then deleted. Should an agreement be made between the instructor and customer for the video to be saved, the video may be edited and thereafter U Steer will hold all rights of that video, which may be shared on various social media platforms.
WHERE are the videos kept? They will be stored on cloud storage for 2 years. If the rights of the video belong to U Steer, there are no time constraints and it is up to the owner's discretion.
WHY? The reason audio is recorded and kept is for the protection of the instructor and customer. The audio recording may and will be used as evidence in the event of any complaint, allegation or training purposes.
WHERE are the audio files kept? They will be stored on cloud storage for 2 years. If the rights of the audio clip belong to U Steer, there are no time constraints and it is up to the owner's discretion.
HOW LONG is the data kept? The audio files will be kept for a period of 2 years and then deleted. Should an agreement be made between the instructor and customer for the audio to be saved, the audio may be edited and thereafter U Steer will hold all rights of that audio file, which may be shared on various social media platforms.
When a customer is successful and passes a driving test, their instructor will ask the customer if they would like a photo to be taken of them with their pass certificate. The customer must agree or disagree at this verbal proposal. Upon agreement, the customer enters a verbal agreement to the following:
The photo to be edited and modified, the integrity of the customer shall not be compromised nor humiliated. The pass certificate will not display any personal details and will be covered.
The rights of the photo belong to U Steer and will be shared across various social media platforms and for promotion of the business.
What rights do I have over my data?
You have the right to request a copy of any information, video and audio files of yourself to be sent to you. You also have the right to request that none of your information, videos or/and audio files is NOT shared on social media platforms.
Where do we share/send your data
U Steer will only share your personal information in the event of an HMRC audit, Insurance claim, police investigation or training purposes. We do not share you information with any other third party.
Photos, videos or audio files will only be used for training purposes and if shared, it will be on social media platforms. However please note, your driving instructor will always make a verbal agreement before the use of these mentioned above on social media, followed by a text with this agreement. You will have 48hrs to reconsider your agreement and to request any photos, videos and audio recordings to be removed.